About
Air New Zealand is New Zealand's flag carrier which boasts a fleet of 101 and covers a network of 31 international in over 19 countries and 20 domestic destinations. The airline is a member of the Star Alliance since 1999. Air New Zealand was founded as an agreement between New Zealand, Australia, and the United Kingdom. The head office of the airline is a 15, 500 sq metres office park located in Auckland City and is known as 'The Hub'. Alliance
Star Alliance was founded in May 1997, it is one of the world's largest global airline alliances. Headquartered in Frankfurt am Main, Germany, currently have 27 member airlines who have over 670 million passengers per year. Air New Zealand allows guests to earn and redeem miles across Star Alliance's carriers airlines. Passengers can access lounges depending on the type of flight ticket and frequent flyer status or class of travel. Awards
Air New Zealand in 2019 has been awarded as;
ATW Eco-Airline of the Year
ATW Passenger Experience Achievement Award - Skycouch™ infant pod
Number One Corporate Reputation in Australia - Australian Corporate Reputation Index
Number One Corporate Reputation in New Zealand - Colmar Brunton Reputation Index
Best Premium Economy in the World - Tripadvisor Travellers Choice Awards
Best Business Class in the South Pacific - Tripadvisor Travellers Choice Awards
Best Premium Economy Class in the South Pacific - Tripadvisor Travellers Choice Awards
Best Economy Class in the South Pacific - Tripadvisor Travellers Choice Awards Travel Class
Air New Zealand provides 3 cabin class along with 1 add-on seat configuration
Economy - Economy class cabins are equipped with standard seats along with access to the inflight entertainment. Passengers can earn Airpoints Dollars and Status Points on every flight.
Premium Economy - Premium guests are greeted with special check-in counters and onboard the stretch out seats which is comfortable ink-coloured seats add a luxurious touch. The flight is equipped with the latest inflight entertainment and all guests are provided with an amenity kit.
Economy Skycouch™ is the convertible seats which can be turned into a couch after takeoff. The seats come with additional footrest and the seats are also adjustable. Passengers can remain lying down even when the seatbelt sign in on with the Skycouch Infant Harness and Belt.
Business Premier™ - The cabin comes with super soft leather seats which can be converted to luxurious lie-flat beds with a memory foam mattress, pillow and duvet. The Business Premier class comes with an ottoman footrest and complimentary meal and drinks from the premier menu. Baggage Allowance
Passengers are allowed to carry on hand luggage which can weigh up to 7kgs and check-in baggage which weighs up to 23-30kgs. Please read more information about baggage for different classes and additional baggage price here. Check-in
Domestic Flights - Passengers can check-in online 24 hrs to the scheduled departure time.
International Flights - Passengers can check-in online 24 hrs to the scheduled departure time. Frequent Flyer Programme
Airpoints™ is the flyer program which allows members to to earn Airpoints Dollars. Any passenger can join the program as the membership is free. The program has three-tier, Silver, Gold or Elite which is self upgraded with the earning of Status Points. In-Flight Services
Air New Zealand's onboard experience redefines flying with the state of the art technology. From the latest TV show to music and games, Air New Zealand's Spotify playlist has been curated with the most popular tracks on the inflight entertainment system. Passengers in Business Premier are given complimentary hot and cold beverages along with a buy onboard menu for the economy class guests. Passengers can pre-book their meals during reservation and all special meals need to be pre-booked 24 hours prior to departure. Onboard support
Air New Zealand provides special assistance for guests with special needs, Infants, expectant mothers, unaccompanied minors and any pre-departure arrangements. Passengers in need of mobility support will be provided with wheelchair services during the flight. Air New Zealand's Airband is a special wrist band which sends text updates to 5 nominated contacts at certain stages of travel. Refund and Cancellation
Passengers can cancel their booking either through Air New Zealand’s sales’ offices or website. All cancellations are subject to a cancellation fee.